Complaints Procedure for www.housing-reports.co.uk.

 

Complaints Procedure

Effective Date: 01 July 2025

 

Website: www.housing-disrepairreports.co.uk

 

At Housing Disrepair Reports, we are committed to providing a high standard of service to all our clients and website users. However, if you are not satisfied with any part of our service, we want to hear from you. Your feedback helps us improve.

 

This Complaints Procedure outlines how to raise a concern and how we will handle it.

 

You can submit your complaint in any of the following ways:

Online:

• Use our contact form at www.housing-reports.co.uk

• Select “Complaint” as the subject (if applicable)

By Email:

📧 info@housing-reports.co.uk

By Post:

✉️ [Insert Company Name]

[Insert Company Address]

[City]

[Postcode]

Please include:

• Your full name and contact details

• A clear description of your complaint

• Any relevant documents or evidence

• What outcome you are seeking

 

• Acknowledgement: We will acknowledge receipt of your complaint within 3 working days.

• Investigation: A member of our team will investigate your complaint thoroughly and fairly.

• Response: You will receive a formal response within 10 working days. If we need more time, we will let you know and explain why.

 

If you are not satisfied with our response, you can request that your complaint be escalated to a senior manager or complaints handler for further review. We aim to provide a final resolution within 15 working days of escalation.

 

If your complaint relates to legal services you were referred to via our website and you are unhappy with how your complaint has been handled, you may be able to raise your concerns directly with:

• The Solicitors Regulation Authority (SRA) – if it involves a regulated law firm

• The Legal Ombudsman – if you’ve already complained to the firm and are still dissatisfied

Please note: We are not a law firm. We may refer users to third-party legal service providers. If your complaint is about a solicitor we referred you to, we will support you in contacting the correct regulatory body.

 

We treat all complaints seriously and use them to improve our services and user experience. All feedback is confidential and handled in line with data protection laws.

Contact Us

If you need any help submitting a complaint or understanding this procedure, please don’t hesitate to contact us:

📧 Email:

Info@housing-reports.co.uk